Frequently Asked Questions (FAQs)

Below are our frequently asked questions about windshield repair and windshield replacement. If your questions are not answered here, do not hesitate to call or text (804) 519-4218 or complete our contact form. Additionally, you can follow us on Facebook for more information.


Q: Do you come to me or do I have to come to your shop for service?


A:  RVA Glass is a mobile-only company that saves you money and time. We will go to your home or office, at no extra cost! By not having a physical shop, we are able to keep overhead as low as possible. Thus, passing on the savings to you by offering the lowest rate possible for your windshield replacement.


Q: Do you work with insurance companies for auto glass replacements?   


A:  We no longer accept insurance claims. Recently, the automobile insurance world has significantly changed. We found over time that our clients saved even more money by paying out of pocket than paying their insurance deductibles.


Q: How long does the windshield replacement process take?


A:  Typically, the process takes between 1-2 hours. RVA Glass uses only premium urethane/glue, so the “Safe Drive Away Time” is only 30 minutes. Meaning, the vehicle can be safely driven in 30 minutes after the installation. We are happy to work flexibly around your schedule to ensure that your car will be driveable whenever you need it.


Q: How long do I have to wait to wash my car at a car wash?


A: In general, it is recommended that you wait at least 48 hours before washing your vehicle at a commercial high-pressure car wash. The high pressure from automatic car washes can damage the seal and outer moldings. Way before the urethane has a chance to sufficiently and safely cure. However, there is no reason to fear if it rains after your windshield replacement. The moisture can actually help the curing process of the urethane sealant. It is also okay to hand wash your car with low-pressure water around the windshield area.


Q: If I have a crack, can my windshield be repaired, or does it have to be replaced?


A: The standard rule of thumb is that anything smaller than a regular quarter can be repaired. However, that is only if the windshield damage is not obstructing the driver’s line of sight. The National Glass Association recommends any significant crack or chip that obstructs the driver’s visibility, or any chip about 1″ in length, should be replaced immediately. Our technician will fairly assess your windshield and let you know if a repair is possible. For more information on what passes or fails inspections, feel free to visit the Virginia State Inspection windshield requirements. Also, you could check this handy breakdown by Virginia Tire & Auto.


Q: How much does it cost?


A: The cost of windshield replacements can vary greatly from car to car. Newer cars with fancy technology such as sensors and cameras will be significantly more expensive to replace. Choosing OEM glass versus aftermarket glass also plays a role. Our highly trained and experienced technician will give you an honest assessment and a fair quote based on your vehicle.


Q: I just have a few small chips in my windshield. Can you repair them?


A: Yes! We offer chip repair for small chips (under the size of a 25¢ quarter). Make sure to give us a call about the possibility of fixing chips versus doing a full windshield replacement.


Q: What about my inspection sticker and other windshield attachments?


A: We will transfer your inspection sticker to the new vehicle. During the windshield replacement, we will transfer all windshield attachments. This includes your rearview mirror, any stickers if possible, EZ Pass transponders, etc.


Q: Do you provide any sort of guarantee?


A: Of course! We 100% guarantee quality workmanship, free of water leaks on all of our urethane sealed auto glass. We commit to repairing or replacing the leaking windshield at no cost to you! If our chip repair fails, you will be credited the cost of the repair when you purchase a new windshield with RVA Glass.


Q:  Can you re-seal my leaking windshield? 


A: A trained and qualified window repair technician can perform a number of leak tests.  One of the first tests is the pressure test. It involves pushing out on the windshield to check that the windshield is bonded all the way around the windshield. The auto glass tech will pressure test the windshield for proper adhesion paying particular notice to any movement. 


While wearing gloves and safety glasses, the technician will gently push outward on the windshield to ascertain that there is no movement of the glass.  An experienced auto glass technician should perform this test for safety reasons. Another reason being that if the glass is not bonded or is “loose,” it can crack the windshield if pushed with too much force while performing the check.


Furthermore, if the technician sees and feels the windshield move while pressure checking the windshield, then the glass has separated from the glue or pinch weld.  If the windshield had un-bonded from glue to glass, or it is “loose,” it needs to be removed. This is to determine what caused the leak which could be from several different possibilities.  


The sunroof is another leak culprit often overlooked. If the vehicle is equipped with a sunroof, check the drain ports.  A quick search with the term “sunroof drain port clog” (or something similar) should reveal simple instructions to check the drain ports.  If one port becomes clogged, it can cause water to overflow the drip tray and simulate the same effects of a windshield leak. 


Most reputable companies like RVA Glass in the Richmond, Virginia area will remove and replace your glass as needed if they offer a lifetime warranty against windshield leaks. 


More information:


For additional information about our services, contact us about your windshield repair or windshield replacement needs. We offer mobile windshield replacement in Richmond VA. For all windshield replacement services, we will come to where your vehicle is at no cost. You can also contact us to receive a free quote for all of your auto glass repair needs.