A Note on Covid-19 and Streamlining your Appointment Setting

RVA Glass has experienced an increase in business volume since the onset of Covid-19. The fastest way to get a response is by texting us your auto glass needs at 804-519-4218. You can also email us at rvaglassrepair@gmail.com.

To speed up your wait time please be sure to include as much information as possible about your vehicle and windshield.  Certain details about your vehicle are needed to provide a proper price quote for a windshield and unfortunately the VIN number does not provide enough information.  When you contact us please make sure to include the yearmake and model of the vehicle, as those are absolutely required to obtain a quote.  Also please be sure to list any extra features that pertain to the windshield options on your vehicle that you are aware of.  If your vehicle is somewhat newer (built within the past 10 years or so) you can check your buyer’s guide invoice or Carfax report that lists vehicle options.  Newer vehicles have certain windshield options that can affect the price and functionality of your vehicle’s safety features as it pertains to the windshield. The Lane Departure Warning System, Forward Collision Alert,  Adaptive Cruise Control, Automatic Rain-Sensing Wipers, Heated Wiper Park Area, and Electrochromic Auto-Dimming Mirrors are only some of the more common options that are on the windshield of today’s modern vehicles. 

If your windshield has been replaced before with an aftermarket windshield, you can provide the stamped windshield model by looking in the bottom left, right or center of the windshield for black stamped/etched writing.  This is the easiest and most accurate way to verify which windshield your vehicle will require so that we can bring the correct windshield the first time and keep your scheduled appointment.  When looking at the windshield form the outside you will look for a series of 2 letters followed by 5 numbers. An aftermarket windshield is stamped with either a “DWXXXX” or “FWXXXX.”  Don’t worry if you have trouble verifying the above information, we are happy to answer any questions you may have as we’d like to ensure that the correct windshield is chosen the first time!

If you are not contacted within 24 hours after you have made a call/text or email inquiry,  please feel free to contact us again! We here at RVA Glass are doing the best we can to continue to provide our customers with fast, convenient and top-notch service with our available staff. Your business is not only important to us but critical for a micro-business such as RVA Glass. We would never intentionally not return a customer inquiry, but we do appreciate your understanding that Covid-19 has affected local businesses that have a smaller workforce.  A sincere thanks to all of our RVA Glass clients and friends who continue to support us and other local area small businesses! 

If you are checking out RVA Glass for the first time, please take a minute and read our reviews to see what others are saying about their automotive glass repair experience with RVA Glass!

RVA Glass’ safety protocols during the Covid-19 Outbreak and How we are Keeping our Customers Safe

You might be wondering how RVA Glass is approaching social distancing procedures and no-contact payment during the Covid outbreak, so we wanted to take a few minutes to address how we’re handling safety precautions during this time.

We certainly hope you and your family are staying safe and healthy during the pandemic. We know that times are scary and uncertain for many, and we want to ensure you that here at RVA Glass we’re doing everything in our power to keep our customers safe. After all, our loyal customers are the only reason we do what we do – so thank you!

Due to the nature of our business, and since we are deemed as “essential,” RVA Glass has been able to stay fully functional during the Covid-19 outbreak. Even though many folks aren’t driving as often as usual right now, it is still important to maintain the good health of your car to ensure your own safety. 

Luckily, given the model of our business and the fact that we’re a mobile repair service, we already come to you, which means that you don’t have to leave your home to have your windshield repaired or replaced! This can be ultra convenient for those who lead busy lives with jam packed schedules, because we’re happy to visit your home or office and do the replacement while you go about your normal day, saving you the time and hassle of going to a shop, waiting in line and sitting around. Our mobile service feature is even more relevant and important now, given that experts are encouraging folks to not leave their house unless they must, so you can stay safely inside while we do the work.

Any windshield repair or replacement already lends itself to safe distancing, as you don’t need to be anywhere in close proximity while we get the work done. RVA Glass is also happy to offer safe, no-contact payments via PayPal, Venmo, Zelle or CashApp! Just let us know in advance what type of payment method you prefer and we’ll be sure to work something out. We can, as usual, take Square payments with a credit or debit card over the phone. 

Additionally, we are committed to wearing a mask while interfacing with our customers, as well as using hand sanitizer before we begin. Finally, we wipe down your car steering wheel, dash, and other hard surfaces with a disinfectant spray once we’re done. Interior car exposure is minimal during a windshield replacement, however these safety procedures will help ensure we are being as thorough as possible about minimizing any potential cross contamination.

We are grateful for the chance to continue to serve you during this unprecedented time, and we want to commit to doing everything possible to keep our customers safe. Please don’t hesitate to refer a friend (after all, a referral is the best tip you can get!) as we would love to ensure that RVA Glass can stay in business to serve the greater Richmond area for many years to come. 

Thanks again for your continued loyalty over the years, and we hope that you and your family are staying safe, happy and well during this time.